Support Policy

At ZyberApps, we aim to provide reliable and professional support to ensure your journey with us is smooth and rewarding. Our extended support covers every step, from planning to launch and further.

Dedicated Assistance

You will be assigned with a dedicated project manager who will be your main contact throughout the project. They’ll ensure your app development stays on track, assist with account setups for SMS gateways, payment gateways, and servers (as per your package), and guide you in resolving any technical challenges.

Development Support

We do take special care during the development phase, tailoring your app to meet your business needs starting from payment gateway of choice 

Deployment Assistance

Our team will assist in launching your app on the app stores. If your app faces rejection, we’ll review the issues, make necessary adjustments, and resubmit it until it’s approved. We aim to make this process seamless so you can focus on your business.

Post-Launch

Once your app is live, our work doesn’t stop. We’ll provide ongoing support to resolve bugs, optimize performance, and implement updates to keep your app aligned with market needs. Proactive monitoring ensures your app stays competitive and functional.

Maintenance

Regular updates and maintenance ensure your app remains up-to-date with the latest technology trends. We’ll implement new features and improvements to meet your evolving business needs.

Confidentiality

Your privacy and data security are our top priorities. All your information is safeguarded through non-disclosure agreements (NDAs) and secure processes.

Support Limitations

While we’re here to assist with most technical needs, our support does not extend to local machine configurations. Additionally, if you or your team perform customizations on the app, our support services will no longer apply.

Customer-Centric Approach

At  ZyberApps, we value our clients and strive to build long-term relationships. Our team is dedicated to offering solutions that meet your goals and ensure your success.